Search results for plain english
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Jonathan Mosen speaks to the Service Innovation Lab team about accessibility
Found in Blog / Published 27 July 2018 / By Siobhan McCarthy ,
Jonathan Mosen is an accessibility specialist and advocate, author, and broadcaster. He is also totally blind. Jonathan called for an inquiry into this year’s census after he found it incredibly difficult for those with vision impairment to complete.
We, at the Service Innovation Lab team, asked Jonathan to visit the Lab to talk to us and other service designers about designing accessible services for those who are blind or visually impaired.
Jonathan spoke about what it is like accessing (or… -
Emerging Tech: Measurement
Found in Blog / Published 07 December 2017 / By Nadia Webster ,
TL;DRAs part of a regular Emerging Technology series the Service Integration team at the Department of Internal Affairs (DIA), in partnership with the Ministry for Social Development (MSD), brought together presenters from inside and outside of government to share how they were using measurement to inform decision-making.
Good measurement helps us understand the impacts of our actions and interventions. The presenters shared how they use sensors, data and analytics to pilot new ways to communic… -
Consolidating customer-centric government information
Found in Blog / Published 14 December 2015 / By Tom Shanley ,
Success for public sector staff and agencies means being more customer-centred in their thinking and in the way they communicate with the public. The Department of Internal Affairs (DIA) is working now to figure out how government websites can best contribute to that success.
DriversDeputy Prime Minister Hon Bill English
The shift in public services to organisation around the customer, rather than by government department, will last for your professional lifetime … the public expects results, a… -
Lab+: Why I took time away from a perfectly good job to take on a secondment
Found in Blog / Published 24 July 2017 / By Jennifer Geard ,
The TL;DR version
Because people were brainstorming and working out how we can make better government services online, and that’s my jam.
To try techniques — like the Google Ventures design sprint — to see if they’d be useful back home at PHARMAC.
To explore ways of connecting people across agencies to make joined-up services without centralising the whole shebang.
I manage online government services.
I’ve led the web teams for the old LTSA/LandTransportNZ (now NZ Transport Agency) and Ministry… -
DPUP's relationship to other laws and guidance
Found in Standards & guidance / Privacy, security and risk / Privacy / Data Protection and Use Policy (DPUP) / Use DPUP in your work / Resources for working with DPUP / DPUP's relationship to other laws and guidance
The Data Protection and Use Policy (DPUP) provides good practice advice for the collection and use of people's information. In some areas, and for good reasons, that advice goes beyond the law.
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Categorise shadow cloud services
Found in Standards & guidance / Technology and architecture / Cloud services / Cloud plans / Shadow cloud / Manage shadow cloud in your organisation / Categorise shadow cloud services
Based on what your shadow cloud services do, put them into your organisation’s existing categories and check what is already approved in those categories.
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Lab+: MSD and their digital transformation journey
Found in Blog / Published 11 July 2017 / By Pia Andrews ,
The Department of Internal Affairs (DIA) Service Innovation Team spoke to the business and technology teams at the Ministry of Social Development (MSD) about their digital transformation journey. We discovered a relevant and important story that would benefit other agencies.
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Digital inclusion ‘nuggets’ from NetHui 2019
Found in Blog / Published 11 October 2019 / By Marita Vandenberg ,
Department of Internal Affairs’ Service Innovation Team members share ‘nuggets’ from sessions they attended at last week’s NetHui.
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LabPlus: Exploring optimistic futures
Found in Blog / Published 20 February 2018 / By Pia Andrews ,
TL;DRIf we only iterate away from pain, how will we design let alone move towards a better future? This post explores the necessity of collectively exploring potential future states for how we live as individuals, organisations and community, so we can work towards something meaningful. Otherwise we run the risk of simply recreating the past with shiny new things. It covers some work we are doing to explore optimistic futures.
See the Optimistic Futures for 2070 event happening this week for al… -
Using documents as evidence
Found in Standards & guidance / Identity / Identification management / Guidance / Using documents as evidence
Additional guidance for when physical documents are used in identification processes.
