Glen is the Service Design Lead at the Service Innovation Lab at the Department of Internal Affairs. He is passionate about creating valuable service experiences that makes a difference to New Zealanders. He brings an open and collaborative mindset that explores innovative ways (eg service design, Lean, Agile) to deliver great outcomes for both customers and business.
30 January 2019
Renting a Property - Continuing our discovery
28 January 2019
Renting a Property - Understanding how better relationships support better rentals
12 December 2018
Making it easier - the Rates Rebates story so far…
19 October 2018
Learning from 55 students and experts what it’s like to enter tertiary education
15 October 2018
Designing for Digital - reflections from the first year of the Lab
15 October 2018
Making it easier to sell and buy a property: exploring the Notice of Sale process
14 May 2018
LabPlus: Connecting with service innovation labs in Auckland and Tauranga – part 2 of 2
10 May 2018
LabPlus: Connecting with service innovation labs in Auckland and Tauranga – part 1 of 2
28 March 2018
LabPlus: The value of a life events lens – a vehicle for creating long term strategic value
