Search results for plain english
-
Using mindsets to guide service design
Found in Blog / Published 09 September 2019 / By Kellee Candy
The Department of Internal Affairs (DIA) has a strong focus on delivering government services online. And now, we’re working towards digitising the New Zealand citizenship application process too.
-
Using digital insights to improve the online passport service
Found in Blog / Published 04 November 2019 / By Sumana Freshwater
In 2012 DIA launched the Online Passport Service - the first fully online passport renewal service in the world. For the Uptake team at DIA, our work doesn’t end when a service goes live. We monitor our online services to assess how customers are using it and identify opportunities for improvement. Our customers can now apply for their first adult passport, renew a child passport and apply as a group online.
-
Google Analytics screencast — Tip #3: An Overview of Event Tracking
Found in Blog / Published 23 September 2015 / By Nathan Wall
How to set up event tracking, what sort of things you can record, and tips on where to get the code to get you started.
-
A-Z of content design guidance
Found in Standards & guidance / Design and UX / Content design guidance / A-Z of content design guidance
An alphabetised list of all topics in the content design guidance.
-
Tone and voice
Found in Standards & guidance / Design and UX / Content design guidance / Writing style / Tone and voice
How to write in an appropriate tone and voice for Government.
-
Readability
Found in Standards & guidance / Design and UX / Content design guidance / Writing style / Readability
Readability is about how easy it is for someone to understand a piece of text.
-
Structured content — breaking down content into components. Workshop 1
Found in Blog / Published 25 October 2019 / By Alison Jack
Representatives from government organisations and vendors are working together to explore how we can use a common structured content model to create, share and consume standardised digital content.
The first of 3 workshops hosted by the Department of Internal affairs (DIA) was held at Archives on 10 October 2019.
The structured content model is part of wider work that DIA’s Government Information Services (GIS) team is doing to support the development of a common structured content model and a… -
Turning the rules of government into code using OpenFisca
Found in Blog / Published 12 June 2018 / By Matti Schneider , Nadia Webster
At a recent Service Innovation Open Lab session, Matti Schneider presented OpenFisca, an open source computational law engine. Matti, who worked as the OpenFisca Product Owner for the French government, explained how the tool works and its benefits for public service delivery and evidence based policy development through modelling.
-
NZGOAL Guidance Note 1: Website copyright statements
Found in Standards & guidance / Governance / Copyright and licensing / NZGOAL Guidance Note 1: Website copyright statements
Version 3 / April 2015
Introduction and context1. The New Zealand Government Open Access and Licensing framework (NZGOAL), originally released in August 2010, anticipated that additional guidance notes would be released over time.
New Zealand Government Open Access and Licensing framework
These guidance notes would:
(a) explore, in greater detail, some of the issues addressed or raised in NZGOAL; and
(b) address operational or technical issues which arise in practice, whether on the part o… -
Access to Information: Acting as an agent or representative
Found in Standards & guidance / Privacy, security and risk / Privacy / Data Protection and Use Policy (DPUP) / Read the DPUP Guidelines / Access to Information Guideline / Acting as an agent or representative
The Data Protection and Use Policy (DPUP) stresses the importance of enabling people to use their rights. However, sometimes people may wish to ask someone else to act for them.
