Tone and voice
How to write in an appropriate tone and voice for Government.
Tone
Writing must be:
- straightforward
- human
- authoritative
- impartial — expressing information in a neutral way.
Examples
- ‘You can apply for’ — not ‘you may be able to apply for’.
- ‘You can get’ — not ‘you may be eligible for’.
Voice
Use:
- plain, familiar language
- the active voice, where possible
- ‘you’ and ‘your’ when talking to the reader
- respectful, gender-neutral language
We, you, our, your, my in the Readability Guidelines
Examples
- ‘Take a copy of your [document] to [location]’ — not ‘provide supporting documents’.
- ‘Inland Revenue will send you’ — not ‘we send you’ or ‘you’ll be sent’.
Utility links and page information
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