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Insights and commentary

Read articles discussing the digitising of government services in New Zealand.

Delivering a unified customer service experience for digital government services

As Government Chief Digital Officer (GCDO), I’m responsible for setting the direction for New Zealand’s digital government journey. I’m proud to present a new Service Modernisation Roadmap to accelerate this journey.
Digital insights from the public service response to COVID-19

A report on the digital capabilities required for COVID-19 and future incident responses, and how to progress a digitally enabled public service.

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Insights and commentary

Delivering a unified customer service experience for digital government services

Digital insights from the public service response to COVID-19

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