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Report: Digital inclusion user insights — Pacific peoples

Read the report into the digital user experience of Pacific peoples in 2020.

Note: As of March 2023, the Department of Internal Affairs (DIA) has concluded the digital inclusion programme.

While digital inclusion remains an important issue for Aotearoa New Zealand, DIA currently has no sustainable funding to progress this work.

We appreciate the support and interest shown in digital inclusion through the course of this programme — thanks for being part of its journey.

The purpose of this research was to understand the views and feelings about digital inclusion from Pacific peoples as they go about their daily lives.

The goal was to understand the key pain points for individuals, what they liked about the current system and what improvements could be made to ensure a more equitable digital environment for all.

The report highlights, in their own words, the range of issues that Pacific peoples experience when they engage in the online world.

The report includes 5 key findings for government and non-government organisations to consider in order to improve digital inclusion for Pacific peoples in New Zealand.

Summary of the report in 10 languages

Utility links and page information

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